Legal
Policies that keep every production safe.
Browse our public policies, compliance practices, and escalation paths. Have a specific legal request? Our team replies within two business days.
Terms & Conditions
Booking eligibility, conduct requirements, dispute timelines, and payment responsibilities.
Read termsPrivacy Policy
How we collect, protect, and process personal data across payments, analytics, and support.
Review privacyStudio Agreements
Framework covering insurance, security, and hospitality standards for partner spaces.
Request copyCompliance
Insurance
Studios hold active public liability and equipment coverage verified each quarter.
Safety & accessibility
Emergency exits, fire compliance, and accessibility routes are audited before listings go live.
Data residency
Primary data centers operate in Mumbai with mirrored backups in Singapore.
Escalation flow
- 1Contact support within 24 hours of an issue. Provide booking ID and documentation.
- 2An escalation manager responds within two business days with next steps.
- 3If unresolved, we coordinate a three-way review between the creator and studio leadership.
- 4Credit or refunds are issued according to the posted policy and local regulations.
Regulatory updates
We publish transparency notes each quarter.
Stay informed about policy revisions, data-processing changes, and new studio compliance requirements by joining our legal bulletin.
Subscribe to bulletinNeed something else?
For NDAs, vendor vetting packs, or press inquiries, contact legal@studioapp.com or submit a ticket through our contact page. We typically respond within two business days.